Responsibilities
- Respond to patient and client questions using phone, email, and live chat platforms
- Deliver precise details about services, scheduling, billing, and general assistance
- Address and resolve customer issues with empathy and professionalism
- Record all customer interactions accurately in CRM and support databases
- Follow up with clients to confirm resolution and satisfaction
- Promptly forward complex or sensitive cases to the appropriate internal teams
- Uphold strict confidentiality of patient information per HIPAA regulations
- Achieve and surpass customer service quality and satisfaction benchmarks
Benefits
- Competitive compensation package
- Health, dental, and vision insurance for full-time staff
- Paid vacation days and recognized holidays
- Flexible work hours to support work-life balance
- Remote-friendly environment with collaborative team culture
- Opportunities for professional development and internal advancement
Compensation
Competitive pay
Work Arrangement
Remote (Worldwide)
Team
Supportive and collaborative remote team environment
