Michael & Associates is hiring a Customer Service Representative (Remote) to provide dedicated, detail-driven support. This role acts as a Legal Assistant, handling legal and administrative responsibilities to assist attorneys at our criminal defense firm.
What You'll Do
- Draft, proofread, and file legal documents with precision, ensuring compliance with court rules and deadlines.
- Organize, analyze, and summarize case evidence to assist attorneys in trial preparation.
- Oversee billing processes, perform administrative tasks, and prepare and send client invoices.
What We're Looking For
- Highly effective English communication skills, both written and verbal.
- A minimum of 5 years of experience in the BPO customer service industry.
- Must have own laptop or PC, a high-quality headset, high-speed internet, and a backup connection.
- Must be amenable to working night shifts and overtime.
Nice to Have
- Fluency close to native-level English proficiency.
- Experience in billing and invoicing.
Benefits & Compensation
- Permanent work-from-home setup.
- Compensation: $6 – $8 per hour based on experience and performance.
Work Mode
This is a fully remote position.
Michael & Associates is an equal opportunity employer.
