Responsibilities
- Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
- Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates).
- Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
- Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR).
- Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
- Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
- Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed).
- Perform other related duties as assigned by managers.
- Other related tasks assigned by managers of the Clients and/or Helpware.
Benefits
- $15 USD per hour.
- Employee benefits (Healthcare, Paid Time Off, & 401K).
- Meditation app.
- Referral program.
- Paid training.
- Work from home.
- Computer equipment.
- Great culture.
- Growth opportunities.
Work Arrangement
Remote (City/Region)
