Sidecar Health is looking for a Customer Service Representative for our Member Care team. You'll support members on their healthcare journeys by answering questions, solving problems, and ensuring access to care. You'll be part of a startup team driven to make healthcare more personalized, affordable, and transparent.
What You'll Do
- Handle inbound calls and chats from members regarding Sidecar Health’s products and services.
- Provide excellent customer service in a timely and positive manner.
- Build rapport and maintain positive relationships with existing members to understand their needs.
- Handle member issues and complaints where appropriate.
- Maintain policies and standard operating procedures.
What We're Looking For
- High school diploma or equivalent.
- Bilingual in English and Spanish.
- Available for one of three CST shift options: 7:30 AM – 4:00 PM, 8:00 AM – 4:30 PM, or 8:30 AM – 5:00 PM.
- Adaptable and resilient, thriving in a fast-moving, ever-changing startup environment.
- People-first communicator who listens with empathy and connects easily.
- Clear and confident in both written and spoken communication.
- Detail-oriented problem solver.
Nice to Have
- Bachelor’s degree.
- Experience in healthcare or insurance.
Team & Environment
You'll join the Member Care team at Sidecar Health, a company with a mission to make excellent healthcare affordable and accessible for everyone.
Benefits & Compensation
- Compensation: $17.00-$19.00 per hour
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
Work Mode
This is a remote position.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
