Responsibilities
- Responsible for timely and accurate order validation of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements.
- Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
- Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs.
- Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards.
- Use critical thinking skills to create the best outcome for each customer and Master Lock.
- Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force.
- Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to Delivery Ware, Team-Email, Customer Web-sites, and Electronic Data Interchange (EDI).
- Perform other duties as assigned.
Requirements
- Ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers as well processing customer orders while maintaining accuracy.
Additional Information
- Regular hours are Monday through Friday 8am to 5pm CT.
- This is a remote role.
