What You'll Do
Handle supplier invoice processing within internal systems, ensuring accuracy and timely resolution. Respond to supplier questions in French through incoming and outgoing calls and emails, providing clear and professional support. Investigate and clarify invoice discrepancies, guiding suppliers through documentation and procedures. Identify when issues require escalation and facilitate direct contact between suppliers and the client when necessary. Maintain high standards of service by meeting quality and efficiency targets consistently.
Requirements
- Native or near-native proficiency in French (C2 level, both written and spoken)
- Intermediate command of English (B2 level)
- Strong problem-solving abilities and attention to detail
- Experience with Excel for data management and analysis
- Excellent communication skills with the ability to explain processes clearly
- Self-driven with the ability to manage cases independently from start to finish
- Adaptable, responsible, and resilient in a fast-paced environment
Benefits
- Full-time, indefinite employment contract (terms negotiable based on experience)
- Competitive base salary with performance-based bonuses
- Opportunities for referral bonuses through the bring-a-friend program
- Comprehensive paid training on company systems and project workflows
- Remote work from anywhere in Portugal
- Access to career development initiatives and growth paths
