Concentrix is hiring a remote Customer Service Representative to join our team supporting automotive clients. In this work-from-home role, you'll interface with customers via inbound and outbound calls to provide service support and resolve routine questions about products and services.
What You'll Do
- Provide inbound customer support using a call flow guide in the customer’s preferred language.
- Help customers resolve basic technical issues.
- Track, document, and retrieve information in databases.
- Offer additional products and/or services.
What We're Looking For
- Fluent in English and German.
- 1+ year of customer service experience.
- Open availability.
- A high school diploma or GED.
- A quiet, distraction-free environment to work from in your home.
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.
- Strong computer navigation skills and PC knowledge.
- High Speed internet (no wireless/hotspots or satellite) and a smartphone.
Nice to Have
- Candidate located in Oshawa, ON area, but not required.
Benefits & Compensation
- Medical, dental, and vision insurance.
- Comprehensive employee assistance program (EAP).
- Registered retirement savings plan.
- Paid time off and holidays.
- Paid training days.
- DailyPay enrollment option to access pay 'early.'
- Paid training and performance-based incentives.
- Lucrative employee referral bonus opportunities.
- Company networking opportunities with organized groups.
- Health and wellness programs.
- Mentorship programs.
- Work-from-home convenience.
- Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support.
Base salary is $24.56/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
Work Mode
This is a fully remote position based in Canada, Ontario, with work-at-home arrangements.
Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment.
