Sumitomo Electric Carbide, Inc. is hiring a Customer Service Rep

About the Role

Role details below.

Responsibilities

• Communicates with customers by phone or in person to ensure the best service possible
• Answers customer questions and investigates and corrects errors involving customer and company records
• Handles and resolves customer complaints, special orders, or returns via phone or mail
• Answers customers' questions regarding product or service and operation or maintenance
• Provides information regarding pricing, changes in service, back orders when information is available, discontinuance, and shipping
• Receives and processes purchase orders
• Investigates problems with orders
• Processes corrections to orders
• Creates and sends customer invoices
• Solicits sales of new or additional services or products as directed by Management
• Interviews customers to obtain information and explain available services
• Coordinates customers' service needs with other departments as required to ensure customer satisfaction
• Addresses complaints concerning billing or services rendered
• Refers complaints of service or product failure to appropriate departments for investigation
• Checks stock to determine product availability
• Communicates with the Supervisor regarding product availability

Compensation

$19 – 20 per hour

Work Arrangement

On-site

Additional Information

• Position is located in Mt. Prospect, IL
• Job involves handling customer complaints and resolving issues
• Requires coordination with internal departments for service fulfillment
• Involves processing purchase orders and generating invoices