About the Role
The role involves providing high-quality support to customers in Dutch and French, handling inquiries, troubleshooting problems, and maintaining satisfaction through timely and accurate responses.
Responsibilities
- Respond to customer inquiries in Dutch and French via phone, email, and chat
- Address complaints and resolve issues promptly and professionally
- Maintain accurate records of customer interactions and feedback
- Escalate complex issues to appropriate internal teams when necessary
- Ensure all communications reflect a helpful and courteous tone
- Follow company procedures for handling returns and refunds
- Provide product information and guidance to customers
- Identify recurring customer concerns and report trends
- Collaborate with team members to improve service delivery
- Adhere to response time standards for all customer contacts
- Assist in onboarding new support team members
- Participate in training sessions to stay updated on products and policies
- Maintain data privacy and security standards
- Use CRM tools to log and track customer cases
- Support continuous improvement of customer service processes
- Handle sensitive customer situations with empathy and discretion
- Monitor order statuses and update customers proactively
- Coordinate with logistics teams on delivery issues
- Communicate policy changes clearly to customers
- Contribute to a positive team environment
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid
Team
Customer-facing support team
Talen
- Je spreekt vloeiend Nederlands en Frans, zowel schriftelijk als mondeling.
- Engels is een werktuigtaal, dus je moet hier goed in zijn.
Wat wij bieden
- Een dynamische werkomgeving met ruimte voor groei.
- Mogelijkheid om in een jong en energiek team te werken.
- Regelmatige feedback en ontwikkelingskansen.
- Hybride werkregeling met flexibiliteit.
- Concurrentiële vergoeding en extra voordelen.
Not specified
