BJ-Ecom B.V. is hiring a Customer Service Manager to lead and optimize our support operations for a fast-growing dropshipping business. You will oversee a team of 12 Customer Support agents, ensure smooth daily operations, and continuously improve our systems and performance.
What You'll Do
- Oversee a team of 12 Customer Support agents
- Ensure smooth daily operations
- Continuously improve support systems and performance
- Manage customer service operations for a high-volume e-commerce/dropshipping business
What We're Looking For
- Proven experience managing a large customer support team (10+ agents)
- Experience working with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day)
- Strong understanding of customer support KPIs and performance management
- Experience with helpdesk tools (e.g., Helpscout, Reamaze, etc.)
- Excellent leadership, communication, and problem-solving skills
- Highly organized and data-driven mindset
- Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes
Technical Stack
- Helpscout
- Reamaze
Team & Environment
You will lead a team of 12 Customer Support agents within a broader company of 25+ members.
Benefits & Compensation
- Fully remote work environment
- Opportunity to manage a large-scale CS operation
- Fast-paced, growth-driven team
- Room for career growth and leadership impact
Work Mode
This is a global, fully remote role.
BJ-Ecom B.V. is an equal opportunity employer.
