West Haven, Connecticut, United States On-site Employment

Kentro is hiring a Customer Service Engineer (VA ESOM)

About the Role

Kentro is looking for a Customer Service Engineer to support the VA-ESOM contract. In this critical role, you will provide comprehensive onsite and remote IT support to VA employees and contractors across the US. Kentro fosters a culture where innovation drives opportunity and collaboration leads to success, dedicated to personal and professional development.

What You'll Do

  • Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment.
  • Deliver both remote and desk-side technical support, respond to IT support tickets, and perform diagnostic and repair activities on hardware and software.
  • Set up and maintain user accounts, interface with other software applications, compile reports, and respond to customer requests.
  • Maintain Active Directory and other system accounts, support connectivity and client applications, and assist in configuring and supporting local and wide area network services.
  • Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes.
  • Utilize debugging protocols and processes.
  • Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
  • Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
  • Handle physically demanding tasks such as lifting equipment up to 50 pounds and navigating facility spaces to access and repair equipment.
  • Stand and move throughout the work area for prolonged periods.

What We're Looking For

  • Experience conducting routine system administration tasks and logging data in system admin logs.
  • Ability to interact with customers, diagnose problems, and lead them through corrective steps.
  • Physical capability to lift equipment up to 50 pounds and perform bending, twisting, squatting, reaching, climbing, and crawling.

Technical Stack

  • Active Directory
  • ServiceNow

Benefits & Compensation

  • Compensation: $28.37/hr – $32.69/hr

Work Mode

This role is onsite at the West Haven VA Medical Center.

Kentro is an equal opportunity employer.

Required Skills
Active DirectoryServiceNowCustomer ServiceTechnical SupportTroubleshootingIT SupportSystem AdministrationCommunicationDocumentationOnsite Support
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About company
Kentro

Kentro is a technology company formed from the transition of IT Concepts in 2025, focused on advancing customers' missions and delivering innovative technology solutions. They hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

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Job Details
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Posted 3 months ago