Kentro is hiring a Customer Service Engineer (System Administrator) to support the VA-ESOM End Point Support and Operations Monitoring contract. In this role, you will provide comprehensive onsite and remote IT support to VA employees and contractors, handling installation, maintenance, troubleshooting, and user assistance.
What You'll Do
- Support the Government with installation, maintenance, testing, and troubleshooting of computer systems and equipment.
- Deliver remote and desk-side technical support, respond to IT support tickets, and perform diagnostic and repair activities.
- Set up and maintain user accounts, interface with other software applications, compile reports, and respond to customer requests.
- Maintain Active Directory and other system accounts, support connectivity and client applications, and assist in configuring network services.
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes.
- Utilize debugging protocols and processes to troubleshoot problems and implement corrective actions.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Handle physically demanding tasks such as lifting equipment up to 50 pounds and moving throughout the work area for prolonged periods.
What We're Looking For
- Bachelor's degree in computer science, electronics engineering, or a related technical discipline OR 8 years of additional relevant experience.
- 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
- Ability to meet the physical requirements outlined in the job description.
- US Citizen or Green card holder.
- Willing and able to obtain a Public Trust Suitability clearance.
- Must meet updated ID requirements as specified by GSA.
Nice to Have
- Experience in conducting routine system administration tasks and logging data in system admin logs.
- Knowledge of debugging protocols and processes.
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
Technical Stack
- Microsoft Office applications
- Windows environment
- Active Directory
- ServiceNow
Benefits & Compensation
- Compensation: $28.37/hr – $32.69/hr.
- Paid time off, healthcare benefits, and supplemental benefits.
- 401k with employer match.
- Discount perks and rewards.
- Education reimbursement for certifications, degrees, or professional development.
- Funds for virtual and in-person activities (happy hours, holiday events, fitness & wellness events, annual celebrations).
Work Mode
This is an onsite position located at the Cincinnati VA Medical Center.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
