Kentro (IT Concepts dba Kentro) is looking for a Customer Service Engineer (VA ESOM) to provide critical onsite and remote IT support for the VA-ESOM contract. You will be responsible for responding to end-user requests, troubleshooting complex hardware and software issues, and ensuring the optimal operation of computer systems at the Robert J. Dole VA Medical Center.
What You'll Do
- Install, maintain, test, and troubleshoot computer systems and equipment.
- Deliver remote and desk-side technical support, respond to IT support tickets, and perform diagnostic and repair activities.
- Set up and maintain user accounts, interface with software applications, compile reports, and respond to customer requests.
- Maintain Active Directory and other system accounts, and support connectivity and client applications.
- Assist in the configuration and support of local and wide area network services.
- Monitor open tickets in VA’s ServiceNow system to ensure process adherence and report discrepancies.
- Utilize debugging protocols and processes to troubleshoot problems and implement corrective actions.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Handle physically demanding tasks including lifting up to 50 lbs and navigating facility spaces to access equipment.
- Stand and move throughout the work area for prolonged periods.
What We're Looking For
- A Bachelor's degree in computer science, electronics engineering, or other engineering/technical discipline OR 8+ years of additional relevant experience.
- 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
- Ability to meet the physical requirements of the role.
- Must be a US Citizen or Green card holder.
- Willing and able to obtain a Public Trust Suitability clearance.
- Must meet updated ID requirements as specified by GSA.
- Ability to comply with facility-specific vaccination and testing requirements (e.g., yearly flu vaccination, TB testing, MMR/Hepatitis B/Varicella records).
Nice to Have
- Experience conducting routine system administration tasks and logging data in system admin logs.
- Knowledge of debugging protocols and processes.
- Adept knowledge of IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
Technical Stack
- Microsoft Office
- Windows environment
- Active Directory
- ServiceNow
Benefits & Compensation
- Paid time off, healthcare benefits, and supplemental benefits.
- 401k with employer match.
- Discount perks and rewards.
- Education reimbursement for certifications, degrees, or professional development.
- Funds for team activities, both virtual and in-person.
- Commitment to professional development and continuous learning.
Work Mode
This position is onsite at the Robert J. Dole VA Medical Center in Wichita, KS.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
