Kentro is looking for a Customer Service Engineer (System Administrator) to support the VA-ESOM contract, providing comprehensive IT support to VA customers nationwide. You'll be directly supporting over 340,000 VA employees and contractors through a mix of onsite and remote assistance.
What You'll Do
- Provide direct IT support by installing, maintaining, testing, and troubleshooting computer systems and equipment.
- Deliver remote and desk-side technical support, respond to IT support tickets, and perform diagnostic and repair activities on hardware and software.
- Set up and maintain user accounts, interface with software applications, compile reports, and respond to customer requests.
- Maintain Active Directory and other system accounts, support connectivity and client applications, and assist in configuring network services.
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes.
- Utilize debugging protocols and processes to troubleshoot problems and implement corrective actions quickly.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Lift equipment up to 50 pounds and perform physical tasks like bending, twisting, squatting, reaching, climbing, and crawling.
- Stand and move throughout the work area for prolonged periods.
What We're Looking For
- A Bachelor's degree in computer science, electronics engineering, or other technical discipline OR 8 years of additional relevant experience.
- 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
- Ability to meet the physical requirements outlined in the job description.
- Must be a US Citizen or Green card holder.
- Willing and able to obtain a Public Trust Suitability clearance.
- Must meet updated ID requirements.
Nice to Have
- Experience in conducting routine system administration tasks and logging data in system admin logs.
- Knowledge of a number of debugging protocols and processes.
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
Technical Stack
- Microsoft Office applications
- Windows environment
- Active Directory
- ServiceNow
Benefits & Compensation
- Paid time off, healthcare benefits, and supplemental benefits.
- 401k plan including an employer match.
- Discount perks and rewards.
- Education reimbursement for certifications, degrees, or professional development.
- Funds allocated for team activities, both virtual and in-person.
Work Mode
This is an onsite position located at the Pensacola VA Clinic: 790 Veterans Way Pensacola, FL 32507.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, or local law.
