About the Role
This position involves providing hands-on engineering support for service operations, diagnosing system issues, and ensuring reliable performance of equipment in the field.
Responsibilities
- Diagnose and resolve technical malfunctions in equipment systems
- Perform routine maintenance and inspections on operational units
- Respond to service requests in a timely and professional manner
- Collaborate with internal teams to escalate complex technical issues
- Document service activities and outcomes accurately
- Ensure compliance with safety and operational standards
- Support installation and commissioning of new systems
- Provide technical feedback for product improvement
- Maintain up-to-date knowledge of system updates and protocols
- Train clients on proper equipment usage and troubleshooting
- Monitor system performance remotely when applicable
- Follow structured repair procedures for consistency
- Manage spare parts inventory for field repairs
- Adhere to service level agreements and response time targets
- Communicate clearly with clients during service engagements
- Work in diverse environments including industrial and commercial sites
- Utilize diagnostic tools and software to identify root causes
- Report recurring issues to engineering and product teams
- Participate in on-call rotation for urgent support needs
- Ensure all service documentation meets audit requirements
- Support continuous improvement of service processes
- Maintain professional conduct during client interactions
- Coordinate with logistics for equipment transport when needed
- Follow environmental and regulatory guidelines during service tasks
- Contribute to team knowledge sharing and training sessions
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexible scheduling
Team
Part of a specialized technical support team focused on operational maintenance and client-facing solutions
About the ESOM - IRP Program
The ESOM - IRP initiative focuses on enhancing service delivery through integrated response protocols and equipment optimization. Engineers in this role support mission-critical systems using standardized procedures and real-time diagnostics.
Work Environment
Field-based position requiring visits to client sites. Work may involve industrial settings with exposure to machinery, varying temperatures, and noise. Safety gear and training provided.
Career Development
Opportunities for advancement into senior technical roles, team leadership, or specialized engineering tracks based on performance and interest.
Technology Stack
Engineers use mobile diagnostic tools, cloud-based service logs, and real-time monitoring platforms to manage equipment health and client interactions.
Onboarding Process
New hires undergo a structured onboarding program including technical certification, safety training, and field mentoring with experienced engineers.
Performance Expectations
Success is measured by service resolution time, client satisfaction scores, documentation accuracy, and adherence to safety protocols.
Equipment Responsibility
Technicians are accountable for the proper use, maintenance, and secure storage of diagnostic tools and service vehicles.
Client Interaction Standards
Engineers are expected to maintain professionalism, clarity, and responsiveness when engaging with clients during service calls.
Available for qualified candidates
