Kentro is hiring a Customer Service Engineer (ESOM - IRP) to support the VA-ESOM contract across the United States. As a System Administrator, you will provide comprehensive onsite and remote IT support to VA employees and contractors, handling installation, maintenance, troubleshooting, and user account management.
What You'll Do
- Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment.
- Deliver both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on hardware and software.
- Set up and maintain user accounts, interface with other software applications, compile reports, and respond to customer requests.
- Maintain Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes.
- Utilize debugging protocols and processes.
- Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Handle physically demanding tasks such as lifting equipment up to 50 pounds and moving through facility spaces to access and repair equipment.
- Stand and move throughout the work area for prolonged periods.
What We're Looking For
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
- 2+ years of experience in IT Technical Support, Help Desk or System Administration.
- Candidates must be able to meet the physical requirements outlined in the job description.
- US Citizen or Green card holder.
- Willing and able to get a Public Trust Suitability clearance.
- Must meet updated ID requirements as outlined by GSA.
Nice to Have
- Experience in conducting routine system administration tasks and logging data in system admin logs.
- Knowledge on a number of debugging protocols and processes.
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
Technical Stack
- Microsoft Office applications
- Windows environment
- Active Directory
- ServiceNow
Team & Environment
You will provide support for the VA-ESOM contract across the United States.
Benefits & Compensation
- Paid time off, healthcare benefits, and supplemental benefits.
- 401k including an employer match.
- Discount perks and rewards.
- Education reimbursement for certifications, degrees, or professional development.
- Funds for activities – virtual and in-person – e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations.
Work Mode
This is an onsite position located at the Lake City VA Medical Center, 619 South Marion Avenue, Lake City, FL 32505.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
