Medline Industries, LP is hiring a Bilingual Customer Service Associate I to join our team. You will play a pivotal role in ensuring positive customer experiences and maintaining strong relationships between the company and its clients. Reporting to the Customer Service Manager and/or Supervisor/Team Lead, this position requires exceptional communication skills, problem-solving abilities, and a dedication to customer satisfaction.

What You'll Do

Engage with customers through various channels in a friendly, empathetic, and professional manner to understand their needs and concerns.
Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution.
Maintain a deep understanding of the company's products, services, policies, and procedures.
Analyze customer issues and provide creative solutions while adhering to company guidelines.
Accurately document customer interactions according to Medline’s database and contact center platforms.
Gather and relay customer feedback to relevant departments for continuous improvement.
Work effectively with intercompany departments to ensure smooth customer orders and shipping.
Collaborate effectively with colleagues to provide consistent and exceptional customer service.

What We're Looking For

High School Diploma or equivalent.
Minimum of 2 years of experience in the Customer Service field.
Advanced language skills in both French and English (Bilingual).
Exceptional phone contact handling and active listening skills with a strong problem resolution background.
Strong organizational skills with the ability to multi-task, prioritize, and work effectively in a team or independently.
Excellent communication and presentation skills (verbal and written).
Ability to work under pressure in an ever-changing, fast-paced medical environment.
Excellent organizational and time management skills.
Able to be self-motivated and directed, effectively prioritizing tasks in a high-pressure environment.
Strong proficiency is a MUST with Microsoft Word, other Office applications, and CRM systems.

Nice to Have

Bilingual Contact Center experience.
Experience in SAP.

Technical Stack

Microsoft Word
Microsoft Office
CRM systems
SAP (preferred)

Team & Environment

You will report directly to the Customer Service Manager and/or Supervisor/Team Lead.

Benefits & Compensation

Salary range: $50,600.00 - $76,000.00 Annual.
Market competitive compensation and benefits plan, including LTD & Insurance.
DPSP match program.
Annual Employee Appreciation Week.
Paid vacation and personal days.
Lifeworks® Employee Assistance Program (EAP) Resources.
Career growth and training programs.
Tailored incentives such as home office reimbursement and Sylvan Learning Centre credit.
Employee referral program.
Education support programs.
Fitness subsidy.
Recognition programs.
Social activities.