About the Role
Provide phone-based customer support for a German automotive brand, assisting with account management, subscription inquiries, and Connected Drive features. Support police in stolen vehicle cases while following strict protocols. Open to fresh graduates with urgent hiring.
Responsibilities
- Deliver high-quality customer service to vehicle owners via phone in accordance with the defined service package.
- Handle customer inquiries related to accounts and subscriptions, including refunds, enrollments, modifications, and account updates.
- Assist customers with credential-related issues and account access support.
- Support law enforcement by providing timely assistance when vehicles are reported stolen, following established procedures.
- Guide clients on Connected Drive functionalities such as remote unlock, app purchases, and mobile phone integration with the vehicle.
- Assist customers in setting up their accounts and connecting mobile devices to the car’s application system.
- Maintain professional communication with team members, supervisors, and operations managers.
- Carry out additional duties relevant to the customer service role as required.
Additional Information
- This role is open to fresh graduates.
- Hiring is urgent for this position.
- The role supports a German automotive account.
- Involves managing incoming calls from vehicle owners.
- Includes assisting police during stolen vehicle incidents.
- Requires strict adherence to protocols for interactions with customers and law enforcement.
- Support covers Connected Drive features such as remote unlock, app purchases, mobile phone integration, and customer account configuration.
