Kellanova is hiring a Customer Service Associate

Kellanova is seeking a Customer Service Associate for a 12-month contract to join our Customer Services Logistics Benelux Team. In this essential role, you will manage customer orders and ensure proactive service, starting as soon as possible from our ‘s-Hertogenbosch location.

What You'll Do

• Provide consistent and proactive order management and customer service support to Vendor Managed Inventory customers.
• Manage orders for other Benelux customers.
• Analyze trends, perform root cause analyses, and develop solutions to address customer logistics, order fulfillment, and transport issues.
• Identify continuous improvement opportunities.
• Provide timely updates to customers throughout the entire order management lifecycle, including information on expected service levels, delivery delays, and product shortages.
• Confirm availability of alternative delivery slots and product replacements.
• Collaborate efficiently with upstream and downstream functions, as well as external service providers, to ensure accurate and timely order processing.
• Implement corrective measures when needed.

What We're Looking For

• University degree or equivalent in Supply Chain, Business, Engineering or a related field.
• Initial experience or an internship in a Supply Chain, Logistics or Customer Service Associate role.
• Experience working in a process-oriented environment for a multinational organization, collaborating internationally with colleagues.
• Proficiency with ERP systems (e.g., SAP) and Microsoft Office with an advanced level in Excel.
• Fluent in both Dutch and English.

Technical Stack

• ERP systems (e.g., SAP)
• Microsoft Office Suite
• Excel (Advanced proficiency)

Team & Environment

You will join the Customer Services Logistics Benelux Team at Kellanova, an inspiring and high-performing group that strives for operational excellence.

Work Mode

This role follows a hybrid work model and is based in ‘s-Hertogenbosch, Netherlands.

Kellanova is an equal opportunity employer and strives for an inclusive work environment, with a place for everyone at the table. We value the diverse talents of our employees. All qualified applicants are eligible for a position, regardless of race, color, ethnicity, disability, religion, nationality, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status or any other characteristic protected by law.