Resource Innovations, a women-led energy transformation firm focused on impact, is hiring a Customer Service and Rebate Processing Specialist. You’ll be responsible for providing customer support via calls and email while supporting data entry into various database applications.
What You'll Do
- Receive data and sourcing documents, then compile, sort, interpret, and verify data for entry.
- Provide basic troubleshooting and recommend solutions.
- Maintain electronic and hard-copy filing systems for applications, rebates, and supporting documents.
- Communicate effectively as part of a team approach with other departments in servicing customers.
- Provide customer service activities such as responding to emails and phone calls.
What We're Looking For
- High school diploma or equivalency.
- 6-12 months of related work experience in a call center environment.
- Fluent in English.
- Interest in sustainability and passion for making a meaningful impact on the environment.
Nice to Have
- Fluent in Spanish.
- Experience with various Microsoft programs, including Word, Excel, and Access.
- Strong attention to detail.
- Strong organizational and prioritization skills and ability to multi-task.
- Experience in a data entry processing and customer centric call center environment.
Benefits & Compensation
- The compensation range for the base salary for this position is $XX,XXX - $XX,XXX.
- Three weeks of paid vacation per year.
- Paid holidays.
- 401(k)-retirement plan with employer matching.
- Health, dental, and vision insurance.
- Other supplemental benefits.
- Discretionary annual bonus.
Work Mode
This is a hybrid position based in Needham or Salt Lake City. Remote work is also an option.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status.
