Berliner Verlag GmbH is seeking a Customer Service Agent (w/m/d) to join our team. In this role, you will provide first and second level support for a Berlin-based media publisher, ensuring friendly and competent communication with customers via phone and email. You will advise on our products and be responsible for overall customer satisfaction.
What You'll Do
- Provide friendly and competent communication with our customers via phone and email as 1st and 2nd level support.
- Offer comprehensive advice to our customers and support them with inquiries regarding our publishing products.
- Ensure complete customer satisfaction with our service and proactively present our services and products.
What We're Looking For
- Passion for consulting and delighting our loyal readers with your commitment.
- Strong communication skills, empathy, and service- and solution-oriented action.
- Proactivity in all relevant processes.
- You keep your composure and are only satisfied when the customer is.
- Negotiation-level proficiency in German, both spoken and written.
- Confident handling of service systems.
Nice to Have
- Ideally, first call center experience.
Technical Stack
- Service Systems.
Team & Environment
You will be joining an organization of 201-500 employees with flat hierarchies.
Benefits & Compensation
- A full-time position with flextime (trust-based working hours).
- Freedom to help shape our work.
- Good connection to public transport in the center of Berlin.
- Latest software and hardware with height-adjustable desks.
- Free coffee, drinks & snacks in the team kitchen.
- A corporate culture where every individual and everyone together as a team can grow.
- Teamwork is lived and everyone is supported with their individual skills and knowledge.
- Constant perspectives for professional development.
Work Mode
This is an onsite position located in Berlin, Deutschland.
Berliner Verlag GmbH is an equal opportunity employer.
