Trade Prices Direct is looking for a proactive and efficient Customer Service / Administrator to play a crucial role in ensuring smooth operations and high customer satisfaction in our growing nationwide window and door installation business. This fully remote role involves acting as a primary point of contact for customers and providing essential administrative support to the management team.
What You'll Do
- Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Maintain and update customer records and ensure all information is logged accurately in our CRM system.
- Assist in processing orders, liaising between departments to ensure smooth order fulfillment.
- Address customer complaints or issues and escalate as necessary to ensure timely resolution.
- Work collaboratively with sales, surveyors, and installation teams to provide seamless customer experiences.
- Prepare reports and provide administrative support to the management team.
- Manage scheduling and appointments as required.
What We're Looking For
- Proven experience in a customer service or administrative role.
- Excellent communication and problem-solving skills.
- A proactive and efficient approach to tasks.
- Ability to work collaboratively across teams.
- Strong organizational skills and attention to detail.
- Right to work in the United Kingdom.
Technical Stack
- CRM system
Team & Environment
You will collaborate closely with sales, surveyors, and installation teams to provide seamless customer experiences, reporting to the management team.
Benefits & Compensation
- Benefits (unspecified)
- A salary of £25,000 - £30,000 per year.
Work Mode
This is a fully remote role, allowing you to work from home effectively. You must be based in the United Kingdom. The schedule is Monday to Friday.
Trade Prices Direct is an equal opportunity employer.
