We’re looking for a detail-oriented Customer Service and Administrator to support our fully remote operations. In this role, you’ll be the point of contact for customer inquiries across phone, email, and live chat, ensuring each interaction is handled clearly and professionally.
What You’ll Do
- Respond to customer questions and resolve issues efficiently, escalating when needed
- Keep customer records up to date in the CRM system with accurate, timely entries
- Support order processing by coordinating with internal teams
- Track complaints and work toward prompt resolutions
- Collaborate with sales, surveyors, and installation staff to maintain smooth service flow
- Organize appointments and manage scheduling as needed
- Generate reports and assist leadership with administrative tasks
Environment & Compensation
This is a full-time remote position with no requirement to work from an office. You’ll need reliable internet and strong organizational habits to thrive. The annual salary ranges from £25,000 to £30,000, with no additional equity or benefits listed. Familiarity with CRM platforms is essential for success in this role.
