SEEK is looking for a Customer Relations Officer to act as a critical quality assurance and customer success professional. You will maintain high standards of job advertisement quality, optimize ad performance, and ensure seamless sales order processing.
What You'll Do
- Act as the primary guardian of job advertisement quality, conducting comprehensive quality checks on 100% of job ads within strict turnaround times.
- Drive continuous improvement in job ad performance through systematic review and analysis, utilizing guidelines to provide quality recommendations.
- Manage relationships with subscribed agencies, ensuring active job posting engagement and optimal platform utilization.
- Work in close collaboration with the Sales team to drive utilization of the complete service portfolio, including non-job posting products.
- Ensure flawless execution of sales order processing, maintaining perfect accuracy in order activation and documentation management.
What We're Looking For
- Strong attention to detail with the ability to uphold high-quality standards.
- Excellent communication and relationship management skills.
- Analytical thinker with strong problem-solving abilities.
- Proactive and customer-focused, always looking for opportunities to improve performance and satisfaction.
- Organised and efficient, able to manage multiple priorities and tight timelines.
Team & Environment
You will work closely with the Sales Lead and the Sales team.
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people.
