SEEK is looking for a Customer Success Manager to join our team in Taguig. Reporting to the Customer Success Team Lead, you will play a strategic role in driving customer engagement, product adoption, and sustainable revenue growth. Success in this position means executing data-informed strategies to improve customer satisfaction and achieve long-term retention goals.
What You'll Do
- Build and maintain strong customer relationships as a trusted advisor, proactively driving whole-of-business conversations.
- Drive customer satisfaction and retention by identifying opportunities, addressing concerns, and collaborating with stakeholders.
- Assist with customer onboarding by conducting in-depth product education and platform walkthroughs.
- Collaborate closely with Sales Executives to plan engagement activities that drive product adoption and manage risks.
- Implement tailored customer engagements aligned with business priorities to drive behavioral change.
- Act as the subject matter expert for customers by maintaining a deep understanding of our product solutions.
- Manage relationships with leaders from Sales, Operations, and Marketing to drive a one-team approach.
- Identify opportunities for package upgrades and cross-product adoption.
- Conduct face-to-face and online Account Reviews to ensure alignment and growth.
- Facilitate face-to-face and online Product Training for new and existing users.
- Offer exclusive posting assistance for paid job ads.
- Provide customers exclusive access to SEEK signature reports and events.
- Perform tasks as assigned by leadership in alignment with company goals.
What We're Looking For
- A relevant degree or equivalent experience.
- A proven track record of building and managing customer relationships in a consultative manner, including face-to-face meetings, presentations, and product training.
- Excellent interpersonal and presentation skills with the ability to engage effectively and influence behavioral change.
- A passion for customer success and an innate ability to solve customer needs.
- Experience using Salesforce for reporting and Tableau.
Nice to Have
- Understanding of end-to-end recruitment processes, HR technologies, talent acquisition, and candidate sourcing challenges. A background in Human Resources or Recruitment would be highly regarded.
Technical Stack
- Salesforce
- Tableau
Team & Environment
You will work closely with Sales and the wider Customer Success team, and more broadly with the Service, Marketing, Analytics, and Strategy teams.
Work Mode
This is an onsite role based at our Taguig office.
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We welcome applications from people with diverse backgrounds and life experiences.
