Sinch is looking for a Customer Onboarding Manager responsible for setting up high-value customers for immediate success. You will deliver an outstanding onboarding experience by educating new customers, tackling technical problems, and ensuring smooth product adoption.
What You'll Do
- Own and handle customer relationships from point of sale through successful implementation.
- Take ownership of the onboarding process, clearly communicating account setup requirements and expectations.
- Educate customers on Sinch’s products, capabilities, and best practices to simplify adoption and align expectations.
- Record customer implementation needs, requests, and questions.
- Develop a deep understanding of customers' business and operational objectives.
- Act as single point of contact for customer and as customer advocate internally throughout the onboard process.
- Collaborate with the sales, operations, product and engineering teams.
- Establish positive relationships with new customer stakeholders and deepen relationships with existing customer partners.
- Assist in developing measurements to help understand the impact of successful implementation.
- Build initiatives that help to drive successful product implementation.
- Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
- Successfully transfer your customer relationships to a customer success manager after onboarding.
What We're Looking For
- 5+ years experience in the mobile or software industry.
- University degree or equivalent experience.
- Basic telecommunications/mobile technology familiarity and technical knowledge.
- Experience leading cross-team (including Engineering, Billing, Operations and Sales) complex project management.
- At least a basic familiarity with the mobile industry and CAAS and CPAAS solutions.
- Project management knowledge/experience. Ability to define goals, tasks, dependencies and deliverables within established policies.
- Must be self-motivated, possess high initiative level, and be decisive.
- Organizational skills to manage many customers and keep their needs organized.
- The ability to shift priorities quickly when vital.
- Must have an excellent customer demeanor and the ability to connect with all levels of management.
- Outstanding written communication skills.
Benefits & Compensation
- Compensation: $85,000 - $100,000
- Comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans and access to telehealth.
- Free virtual counseling resources through our global Employee Assistance Program.
- Roth and Pre-tax 401(k) options including an employer match for all participants.
- Generous paid time off program.
- Paid parental leave and family planning support.
- Flexible remote work offerings allowing you to work wherever you’re the most productive.
- Paid time off to support a volunteer program of your choice.
Work Mode
This is a global role with flexible remote work offerings.
