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Xsolla is hiring a Customer Loyalty Programs Manager - Fintech & Gaming

About the Role

About the Role

Role details below.

Responsibilities

  • Identifying, structuring, prioritising and closing loyalty partnership agreements that integrate seamlessly with Xsolla payment infrastructure
  • Owning the full loyalty project lifecycle — from commercial negotiation and flow design through to go-live implementation and post-launch optimization
  • Designing and advising on loyalty flow mechanics, including points issuance, redemption triggers, points exchange, and currency exchange models within the checkout experience
  • Acting as the primary commercial liaison between loyalty partners, product teams, and technical implementation squads to ensure partnerships are delivered on time and at scale
  • Developing and maintaining a pipeline of gaming-relevant loyalty program opportunities across regional loyalty programs in key geographies
  • Translating partner requirements into actionable product and integration briefs, working closely with product and engineering teams
  • Monitoring loyalty program performance post-launch, identifying growth levers, and leading commercial renegotiations where applicable
  • Representing Xsolla at industry events, partner summits, and executive-level meetings as the subject matter expert on loyalty within Pay Station

Benefits

  • 100% company-paid medical, dental, and vision plans
  • Unlimited Flexible Time Off
  • Personalized career roadmap for each employee
  • Investment in professional development through training and educational opportunities

Work Arrangement

Remote (Worldwide)

Additional Information

  • Willingness to travel as needed
  • Role requires representation at industry events, partner summits, and executive-level meetings
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About company
Xsolla
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world.
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Job Details
Department Product – FinTech: PS Business Development
Category other
Posted 2 months ago