United States Remote (Global) Full-time

EX Squared is hiring a Customer Engineer (Remote - US)

About the Role

Jobgether is seeking a Customer Engineer to serve as a technical authority and solution architect for our enterprise customers. In this role, you will help contact centers leverage advanced AI and real-time coaching tools to optimize agent performance. You'll blend full-stack development expertise with a strong customer focus, integrating solutions across platforms like AWS Connect, Genesys, and Five9 in a dynamic, high-growth environment.

What You'll Do

  • Collaborate with customers in pre-sales to determine the optimal integration approach.
  • Deliver post-sales solutions on time, working closely with Implementation Managers and stakeholders.
  • Design, build, and deploy applications using SDKs, APIs, and libraries integrated with contact center chat or voice platforms.
  • Test deployed applications, troubleshoot issues, and implement bug fixes.
  • Provide clear, timely updates to internal and external stakeholders on project progress.
  • Ensure solutions meet business objectives and enhance agent performance and efficiency.

What We're Looking For

  • Proven experience with Contact Center and Customer Experience platforms such as AWS Connect, Genesys, or Five9.
  • Proficiency with APIs, SDKs, AWS, Git, and hands-on coding in Go, Python, and JavaScript.
  • Strong consultative and problem-solving skills with the ability to build relationships with technical stakeholders.
  • Excellent organizational skills to manage complex projects involving multiple teams.
  • Ability to think strategically while delivering simple, impactful technical solutions.
  • Blend of technical confidence, sales enthusiasm, and precise execution.

Technical Stack

  • AWS Connect, Genesys, Five9
  • APIs, SDKs, AWS, Git
  • Go, Python, JavaScript

Team & Environment

Collaborate with sales and implementation teams.

Benefits & Compensation

  • Salary: $140,000–$160,000 base + equity
  • Comprehensive Medical, Dental, and Vision Coverage for you and your family.
  • Flexible PTO and paid parental leave.
  • Retirement Savings Plan to help you plan for the future.
  • Remote Work Setup Budget to create a productive home office.
  • Monthly Wellness & Communication Stipend to support work-life balance.
  • In-office meal program and commuter benefits for onsite employees.

Work Mode

This is a remote position open to candidates located in the United States.

Jobgether is an equal opportunity employer.

Required Skills
AWS ConnectGenesysFive9APIsSDKsAWSGitGoPythonJavaScriptCloud InfrastructureContact Center PlatformsAPI IntegrationSoftware Development
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About company
EX Squared

Technology company focused on IT and software solutions

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Job Details
Category infrastructure
Posted 5 months ago