The Customer Care Specialist at Koala Health serves as the primary point of contact for pet parents, delivering exceptional customer service through multiple communication channels. This role is essential in ensuring timely order updates, resolving inquiries, and contributing to continuous service improvements within a mission-driven veterinary pharmacy environment.
What You'll Do
- Assist with order updates
- Manage customer questions across multiple channels such as chat, email, and phone
- Escalate customer feedback to help improve services
What We're Looking For
- Customer-focused mindset
- Ability to remain calm under pressure
- Proactive problem-solving skills
- Genuine care for delivering a great customer experience, especially when customers are frustrated
Team & Environment
- Mission-driven
- Joyful customer experiences
- Continuous improvement
- Delighting customers in every interaction
Benefits & Compensation
- Earn $18/hourly
