OAK - Online Akademie GmbH is looking for a Customer Care Manager (m/w/d) to actively shape our service quality through friendly and solution-oriented customer interactions. You will join the engine behind StudyCheck, Germany's leading online portal for study orientation, ensuring a reliable and helpful customer experience.
What You'll Do
- Process written customer inquiries via our platform in a solution-oriented, friendly, and detail-oriented manner.
- Conduct occasional phone calls to clarify customer concerns quickly.
- Maintain and update data in tools like Salesforce, ensuring consistency and order.
- Review experience reports on StudyCheck and FernstudiumCheck for language, structure, and adherence to guidelines.
- Improve existing processes, provide feedback on workflows, and develop ideas for more efficient customer service.
- Adhere to response times and quality standards to ensure reliable service.
What We're Looking For
- You enjoy structured work and take responsibility for your tasks.
- You have a good sense for communication, both written and verbal.
- You see feedback as an opportunity and enjoy developing yourself.
- You want to not just answer customers but think ahead and genuinely help.
- You like to question processes and want to move the team forward with your ideas.
Technical Stack
- Salesforce
Benefits & Compensation
- Remote First work model with a subsidy for home office equipment.
- Flexible & fair working hours with core hours from 11:00 to 16:00 for a 38-hour week in flextime.
- 30 days of vacation for full-time employees.
- Workation option available.
- Top hardware provided for home office (Mac, Windows, or Linux) for private use.
- Option to choose a current smartphone via a leasing service.
- Subsidy of 500 EUR gross for ergonomic office furniture.
- 2 days per month exclusively for your further education.
- Financial support for further education upon agreement.
- Blinkist Premium subscription included.
- Company pension scheme (Betriebliche Altersvorsorge) with a 25% subsidy.
Work Mode
This is a remote position open to candidates located in Germany.
OAK - Online Akademie GmbH is an equal opportunity employer.
