Hexcel is hiring a Customer Business Team Manager to lead sales and growth initiatives for our Tier 1 Primary Structure business segment in the Americas. You will own the overall Customer Business Team strategy, managing all customer-related activities from maintaining existing business to identifying and maturing new growth pursuits.
What You'll Do
- Generate new revenue from existing and new pursuits, focusing on Tier 1 Primary Structure customers.
- Work closely with cross-functional teams as the 'voice of the customer' to create strategies, set priorities, and manage the sales deliverable process.
- Lead the development of customer solutions by analyzing customer needs and available resources.
- Interface with customers and internal resources to keep both informed of key initiatives.
- Leverage resources and product knowledge to support customer commitments, gain competitive advantages, and foster growth.
- Establish and foster strong relationships with key customer contacts and decision makers.
- Lead the development, communication, and execution of a cohesive customer engagement plan across all organizational levels.
- Own revenue forecast for associated customers in support of all Hexcel business planning cycles.
- Manage and maintain forecast data within Hexcel’s demand systems in partnership with the Account Manager.
- Communicate all risks associated with forecast changes or inaccuracies in a timely manner across the organization.
- Develop and own individual customer strategies to effectively position Hexcel products.
- Collaborate with Product Management to ensure CBT needs and customer strategies align with product line and development strategies.
- Ensure alignment of CBT strategies to company or product roadmaps.
- Apply knowledge of negotiation principles and lead negotiations with support from the CBT Director.
- Engage and support industry organizations to develop and generate new leads.
- Develop and maintain growth pursuits using Hexcel’s CRM tools.
- Effectively communicate pursuit strategy for a customer opportunity.
- Recognize total near-term and lifecycle value of an opportunity and client.
What We're Looking For
- Bachelor’s degree in aerospace, chemical or mechanical engineering or a related discipline.
- 3+ years of experience in technical sales with a network in the aerospace composite materials community.
- Demonstrated experience and passion for new sales development and securing new opportunities with new and existing customers.
- Ability to act autonomously to organize sales prospecting and execution activities.
- Ability to establish, build and work effectively in a team-based environment across multiple time zones, countries and cultures.
- Track record of developing and delivering creative solutions that overcome obstacles and enhance profitability.
- Ability to communicate and network, internally and externally, to achieve desired business outcomes.
- Understanding of basic commercial and financial principles.
- Advanced MS Office Suite skills including MS Word, advanced Excel and PowerPoint, Teams.
- Experience with Dynamics365 as well as ERP/MRP systems.
- Strong communication, interpersonal and presentation skills.
- Good organization and decision-making skills.
- Ability to manage competing priorities in a matrix organization.
- Passion for seeking new opportunities and a results-oriented approach with strong written and oral communication skills.
- Must be a U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.
Nice to Have
- Master’s Degree – MBA.
- Knowledge of composite products in aerospace and defense markets.
- Experience in contract negotiations, supply chain and project management.
Technical Stack
- MS Office Suite
- Dynamics365
- ERP/MRP systems
Team & Environment
You will partner with fellow CBT Managers, Account Managers/Representatives, Technical Service, and supply chain teams. This role reports to the Director of Customer Business Teams.
Work Mode
This is an onsite position located in Charleston, SC, USA.
Hexcel is an Equal Opportunity Employer of Minorities/Females/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.
