Responsibilities
- Act as the main technical point of contact for designated strategic customer accounts
- Build and sustain trusted advisory relationships with customer security personnel and executives
- Gain in-depth understanding of customer security operations, use cases, and business goals
- Coach customer teams on effective SIEM practices and proactive threat detection methods
- Support customers through deployment, setup, and integration of Next-Gen SIEM solutions
- Improve data collection strategies and configurations for log sources
- Create custom detection rules, correlation queries, and security use cases
- Build customized dashboards, reports, and data visualizations based on customer needs
- Help transition detection logic from legacy SIEM systems such as Splunk and QRadar
- Conduct system health assessments and performance optimization reviews
- Diagnose and resolve advanced technical issues, escalating to engineering when necessary
- Monitor and communicate key performance indicators and project success metrics
- Find opportunities to enhance efficiency through automation and process improvements
- Support internal knowledge sharing by contributing to documentation and best practices
Benefits
- Industry-leading compensation and equity packages
- Extensive programs supporting physical and mental well-being
- Generous paid time off and holidays for rest and recovery
- Paid leave options for new parents and adoptive families
- Access to professional growth resources for all employees
- Employee resource groups, local communities, and volunteering programs to foster inclusion
- Dynamic workplace culture with premium on-site and remote amenities
- Globally recognized as a Great Place to Work Certified™ organization
Compensation
Market leader in compensation and equity awards
Work Arrangement
Remote
Team
Strategic customer-facing technical role within a global security organization
Responsibilities
- Act as the main technical point of contact for designated strategic customer accounts
- Build and sustain trusted advisory relationships with customer security personnel and executives
- Gain in-depth understanding of customer security operations, use cases, and business goals
- Coach customer teams on effective SIEM practices and proactive threat detection methods
- Support customers through deployment, setup, and integration of Next-Gen SIEM solutions
- Improve data collection strategies and configurations for log sources
- Create custom detection rules, correlation queries, and security use cases
- Build customized dashboards, reports, and data visualizations based on customer needs
- Help transition detection logic from legacy SIEM systems such as Splunk and QRadar
- Conduct system health assessments and performance optimization reviews
- Diagnose and resolve advanced technical issues, escalating to engineering when necessary
- Monitor and communicate key performance indicators and project success metrics
- Find opportunities to enhance efficiency through automation and process improvements
- Support internal knowledge sharing by contributing to documentation and best practices
Benefits
- Industry-leading compensation and equity packages
- Extensive programs supporting physical and mental well-being
- Generous paid time off and holidays for rest and recovery
- Paid leave options for new parents and adoptive families
- Access to professional growth resources for all employees
- Employee resource groups, local communities, and volunteering programs to foster inclusion
- Dynamic workplace culture with premium on-site and remote amenities
- Globally recognized as a Great Place to Work Certified™ organization
Other
- This position may require periodic alcohol and drug testing as part of ongoing employment requirements.
- The company is enrolled in the E-Verify program for employment eligibility verification.
Not specified
