Mercier Consultancy Group is hiring Croatian-Speaking Customer Experts to join their team in Athens, Greece. The role involves providing excellent customer service and support to Croatian-speaking customers in the tobacco products sector. The company offers fully paid relocation for the right candidates.
What You'll Do
- Provide outstanding support to Croatian-speaking customers through various communication channels including phone, email, and chat.
- Respond to inquiries about tobacco products, ensuring that customers have a clear understanding of our offerings.
- Stay informed on tobacco industry regulations and company policies to deliver compliant and accurate information.
- Document interactions with customers in our customer relationship management (CRM) system to maintain detailed records.
- Collaborate with other teams to quickly resolve issues and enhance the customer experience.
- Gather customer feedback and share insights with management for continuous improvement.
What We're Looking For
- Fluent in Croatian
Technical Stack
Customer relationship management (CRM) system
Benefits & Compensation
- Fully paid relocation
Work Mode
Onsite in Athens, Greece
