The CRM Lead plays a central role in enabling revenue operations through robust system management and data-driven insights. Responsible for the day-to-day oversight of CRM and Contact Centre platforms, this position ensures system reliability, data integrity, and continuous process improvements that directly impact sales performance.
Key Responsibilities
- Manage and optimise CRM and Contact Centre software to maintain high availability and accurate data flow
- Develop, maintain, and update sales policies and standard operating procedures to reflect current business practices
- Design and manage reporting dashboards that track student pipelines, team performance, and operational metrics
- Identify and implement enhancements to payment workflows and internal sales operations based on user feedback and data analysis
- Collaborate with Finance and Collections teams to ensure data consistency and seamless system integrations
- Respond to internal system inquiries and resolve operational issues promptly to minimise disruption
Qualifications and Experience
Candidates should bring at least two years of experience in sales operations, account management, or business development support, with at least one year focused on CRM administration. Strong organisational abilities, precision in execution, and clear communication are essential. A proven ability to meet operational KPIs is required, along with a minimum matric qualification.
A degree in marketing, commerce, or information systems is preferred. Additional advantages include experience in online education or fast-growing tech environments, project coordination, and familiarity with coding or technical systems.
Technology Environment
The role engages with CRM platforms, Contact Centre tools, reporting dashboards, payment systems, and integration frameworks—requiring both technical aptitude and a problem-solving mindset.
Compensation and Work Model
This position offers eligibility for equity through a stock option scheme, providing a stake in the company’s long-term success. The work model is hybrid, with scheduling flexibility and remote options available for those not located near a company campus.
Learning and Impact
In this role, you’ll have the chance to grow your technical skills through access to part-time coding bootcamps. You'll work alongside leaders in developer education and assessment, contributing to a mission that expands access to tech careers through transformative learning experiences.
Culture and Values
The organisation prioritises people, fosters personal growth, and challenges individuals to deliver high-impact work. With a culture rooted in continuous improvement, every team member is encouraged to contribute to a purpose-driven vision that values learning, accountability, and innovation.
