Allstate is hiring a Conversational AI Designer to craft intuitive, human-centered conversational experiences across IVR, chat, and agentic AI systems. In this role, you will collaborate with cross-functional partners to deliver clear, effective interactions that support customer and business outcomes for Allstate customers, consumers, and employees.
What You'll Do
- Design end-to-end conversational experiences for IVR, chat, and agentic AI, balancing user needs, business goals, and technical feasibility.
- Oversee the conversational AI design process across multi-disciplinary teams and help educate UX designers on cross-functional collaboration.
- Use human-centered design approaches to frame problems, uncover patterns, discover opportunities, visualize concepts, and create interactive prototypes for voice and chat.
- Apply human-centered design methods to clarify ambiguous problems and deliver clear flows, messaging, and handoffs.
- Create practical conversation design artifacts—including scripts, flow diagrams, prototypes, and interaction maps—using tools such as Figma, Mural, Visio, and Voiceflow.
- Partner closely with product, engineering, and other teams through implementation to ensure experiences meet design standards.
- Plan and conduct iterative evaluations of conversational experiences and use findings to strengthen clarity and task success.
- Review performance indicators and customer feedback to identify improvements across voice, chat, and AI interaction points.
- Incorporate accessibility, privacy, and compliance considerations into conversational experiences.
- Clearly communicate design rationale, build alignment, and support effective decision making across cross functional teams.
- Manage priorities, timelines, and scope across multiple workstreams with minimal oversight.
- Contribute to shared design standards, patterns, and team processes that elevate design quality across conversational interfaces.
What We're Looking For
- Strong experience designing for IVR, chat, and agentic AI.
- Skilled in writing clear conversational prompts, messages, and system responses.
- Ability to translate requirements into flows, scripts, prototypes, and documentation.
- Proficiency with Visio, Voiceflow, Mural, or comparable tools.
- Ability to collaborate with product and engineering partners to navigate technical constraints.
- Understanding of accessibility, privacy, and compliance considerations in conversational systems.
- Strong communication, facilitation, organization, and time management skills.
- Experience designing within complex transactional systems and supporting seamless escalation or handoff experiences.
Nice to Have
- 3 or more years of experience.
Technical Stack
- Figma
- Visio
- Voiceflow
- Mural
Team & Environment
You will collaborate within cross functional teams.
Benefits & Compensation
- Annual salary range: $80,000.00 - $136,625.00
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
