Standard Insurance Company is hiring a Contact Center Representative I who thrives in a fast-paced service environment. You will be the first point of contact for members, providing accurate information and handling transactions with a commitment to integrity and a customer-first mindset.
What You'll Do
- Deliver personalized service and respond to member inquiries about our products.
- Conduct research and follow up on member issues to achieve a one-call resolution.
- Manage escalations professionally, practicing de-escalation techniques.
- Provide administrative support and participate in team huddles.
- Work efficiently in a high-volume, fast-paced contact center environment.
What We're Looking For
- A high school diploma or equivalent.
- A minimum of 1+ years of customer service experience in a call center.
- Strong communication skills and the ability to relay product information clearly.
- Familiarity with using multiple computer and telecommunications technologies.
- Ability to maintain a calm demeanor under pressure.
- Adaptability to changing situations and member needs.
- Integrity in communication and service delivery.
- Strong problem-solving skills and initiative.
Nice to Have
- Experience with performance metrics and quality assurance processes.
Benefits & Compensation
- Compensation: $20.00 - $26.20 per hour.
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
- An annual incentive bonus plan.
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
- Paid parental leave and adoption/surrogacy assistance.
- An employee giving program that double matches your donations to eligible nonprofits and schools.
- A supportive management approach and opportunities for career growth.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law.
