Canadian Imperial Bank of Commerce (CIBC) is hiring a Contact Center Representative (Credit Cards CARE, Remote) - Bilingual (French and English)

We're developing an interpersonal financial institution for contemporary consumers. We require skilled, committed professionals who are passionate about delivering exceptional client care. At our organization, we celebrate individual strengths and professional ambitions, empowering team members to create meaningful contributions while feeling genuinely appreciated for their unique talents and perspectives. To explore more about our institution, please visit our website. What You'll Be Doing As a team member in our Contact Centre Credit Cards Department, you'll serve as the primary communication point for clients seeking banking assistance, managing incoming calls from credit card clients and transferred inquiries. As a Contact Centre Specialist II, Cards CARE, you'll support clients' credit card operations, identifying their needs and proactively recommending financial solutions. You'll demonstrate robust communication skills to positively impact clients' experiences, gathering comprehensive information and verifying details. The role involves supporting best practices by providing comprehensive information about our credit card products and services, including application and cancellation support. The position requires minimal supervision, collaborating to develop straightforward client solutions that simplify banking interactions. We provide an optimal work environment for professional success. You can perform duties remotely, with occasional on-site requirements. The role commences January 26th, 2026. Our Contact Centre operates Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time, shift-based position requiring scheduling flexibility. Our Agent@Home remote work program mandates specific requirements: - Independent work capability in a secure, noise-isolated workspace - Wired internet connection supporting consistent call quality - Minimum download speed of 15 mbps and upload speed of 10 mbps - Satellite internet providers are prohibited Success Criteria: - Client engagement: Delivering personalized, meaningful interactions - Problem-solving: Understanding client perspectives - Efficiency: Resolving requests promptly - Product knowledge: Comprehensive understanding of institutional offerings Ideal Candidate Profile: - Client-focused mindset - Passionate about relationship-building - Continuous learning orientation - Goal-driven approach - Value-aligned professional - Bilingual (French/English) communication skills Institutional Benefits: - Competitive compensation package - Personalized recognition programs - Innovative technological resources - Professional development opportunities - Comprehensive benefits and pension plans Additional Information: - Commitment to inclusive workplace environment - Accommodation options available - Valid work authorization required - Potential skills assessment during application process Job Location: Halifax-1809 Barrington St Employment Type: Regular Weekly Hours: 37.5 Key Skills: Call Center, Client Service, Communication, Customer Experience, Outbound Calls, Collaborative Work