517 Michelin Romania is looking for a Connected Solutions Administrator with Italian to provide operational support to customers and service providers. You'll ensure efficient service order processes and manage a client portfolio, working from our Bucharest office.
What You'll Do
- Provide operational support to customers or service providers through phone, chat, email, etc.
- Assist Dealer/Customer/Partner/provider with service operations questions: problems, training, compliance, escalations.
- Perform first triage (troubleshoot technical issues or inquiries) and steer contacts to the right department.
- Start and schedule a Service Order according to the scheduling process.
- Assist customers with questions regarding monitoring equipment, tools, offers, and operational procedures.
- Steer and manage the performance of your client portfolio and alert when there is deviation.
- Organize deployment of enhancements to existing offers or new offers with Dealer/Customer/Partner/provider.
- Support the delivery or removal of equipment via multi-channel assistance (chat, email), following the scheduling process.
- Track Service Orders ensuring the scheduling process is carried out with quality and efficiency.
- Update and enter information to keep customer records up to date.
- Provide help and answer questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership).
- Update and record the information/decision in the customer's file.
What We're Looking For
- Bachelor’s degree.
- Fluency in Italian (B2+) and English.
- Clear and effective communication with customers and partners.
- Resilience, adaptability, and a proactive approach.
- Strong problem-solving skills and comfort working with data and internal systems.
- Team-oriented mindset.
Nice to Have
- Experience with invoicing or billing is a plus.
Benefits & Compensation
- Flexible work schedule and home-office options.
- Customizable benefits package with options: gym access, medical/dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers.
- Private medical subscription.
- Life insurance.
- Lunch vouchers and discounts.
- Deduction of vacation costs.
Work Mode
This is a hybrid role based in Bucharest.
We are an equal opportunity employer.
