Mass General Brigham is looking for a Concierge to provide personalized assistance and support to patients, families, and visitors, ensuring their non-medical needs are met within our high-performing environment.
What You'll Do
- Provide personalized assistance and support to patients, families, and visitors.
- Offer guidance on hospital services, amenities, visiting hours, and general procedures.
- Coordinate patient transportation within the hospital, including wheelchair assistance.
- Serve as a liaison between patients, families, and hospital staff.
- Assist patients with navigating appointment scheduling, rescheduling, or cancellations.
- Greet and assist visitors, providing information about policies and amenities.
- Coordinate the provision of comfort items like blankets, pillows, or reading material.
- Provide support during the discharge process to ensure a smooth transition from the hospital.
What We're Looking For
- High School Diploma or Equivalent
Nice to Have
- 1-2 years of Customer Service Experience
- 1-2 years of Healthcare Experience
Technical Stack
- Knowledge of appointment scheduling systems and hospital software.
- Proficiency in using computer systems, communication tools, and relevant software.
Benefits & Compensation
- Comprehensive benefits.
- Career advancement opportunities.
- Differentials, premiums and bonuses as applicable.
- Recognition programs.
- Compensation: $17.71 - $24.28/Hourly
Work Mode
This is an onsite position located at 10 Vining Street.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
