Jones Lang LaSalle (JLL) is hiring a Concierge Coordinator

Jones Lang LaSalle (JLL) is looking for a Concierge Coordinator to join the Workplace Experience team on a client account. In this role, you will be responsible for all aspects of experience-focused services, including soft services, amenity programming, customer experience, and day-to-day service delivery for a world headquarters office in San Francisco.

What You'll Do

• Serve as the primary point of contact, providing a warm welcome to employees and visitors, managing check-in/out processes, and delivering exceptional customer service.
• Process and manage workplace service requests via Jira tickets, including events, amenities, shipping/receiving, and access cards, ensuring a response within one day.
• Provide clerical support, including maintaining playbooks and trackers, managing voicemail, supporting financial reporting, and assisting with special projects.
• Work closely with Facilities, IT, vendors, and internal teams through weekly operations meetings to coordinate services and manage vendor performance.
• Spend a minimum of two hours daily in reception and walking floors to engage employees, monitor workspace conditions, and proactively identify service opportunities.
• Monitor operations for security, privacy, and safety risks; escalate issues appropriately; ensure compliance with JLL and client policies; and serve as floor warden during emergencies.
• Participate in training and professional development, suggest process improvements, maintain knowledge of systems and procedures, and support a culture of innovation and excellence.

What We're Looking For

• A high school degree or GED equivalent.
• 1+ years of prior experience in workplace experience services, hospitality, events, commercial facility, or property management.
• A strong communicator with good presentation skills and strong verbal & written communication skills in English; also an active listener.
• A record of delivering results in a fast-paced environment with initiative, integrity, and good judgment.
• Customer service and client-facing experience.

Nice to Have

• Trade school, union training, military service, or college.
• Proficient skills in G-Suite.
• Skills in Confluence, Jira, or Coupa are a plus.

Technical Stack

• G-Suite
• Confluence
• Jira
• Coupa

Team & Environment

You will be part of the Workplace Experience team on a client account, reporting to the Workplace Experience Concierge Manager.

Benefits & Compensation

• Compensation: $66,000.00 – $75,300.00 USD per year (Estimated $25.63 - $36.54 an hour).
• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.

Work Mode

This role is onsite in San Francisco, CA 94104.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.