Responsibilities
- Serve as primary point of contact providing warm welcome to employees and visitors
- Manage check-in/out processes
- Maintain presentable reception areas
- Deliver exceptional customer service that exceeds expectations
- Process and manage workplace service requests via Jira tickets including events, amenities, shipping/receiving, access cards, and employee programs
- Ensure timely response within one day
- Provide clerical support including maintaining playbooks and trackers
- Manage voicemail
- Support financial reporting
- Assist with special projects as assigned
- Work closely with Facilities, IT, vendors, and internal teams through weekly operations meetings
- Coordinate services
- Manage vendor performance
- Ensure seamless service delivery
- Spend minimum two hours daily in reception and walking floors to engage employees
- Monitor workspace conditions (conference rooms, pantries, etc.)
- Proactively identify service opportunities
- Monitor operations for security, privacy, and safety risks
- Escalate issues appropriately
- Ensure compliance with JLL and client policies
- Serve as floor warden during emergencies
- Participate in training and professional development
- Suggest process improvements
- Maintain knowledge of systems and procedures
- Support culture of innovation and excellence
Requirements
- High school degree or GED equivalent
- 1+ years prior experience in workplace experience services, hospitality, events, commercial facility or property management
- Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English)
- Active listener
- Delivers results in a fast-paced environment with a record of accomplishment of initiative, integrity, and good judgment
- Customer service and client facing experience
Nice to Have
- Trade school, union training, military service or college
- Proficient skills in G-Suite
- Confluence, Jira, Coupa skills are a plus
