On-site

CVS Health / Oak Street Health is hiring a Complaint and Appeals Senior Coordinator

Responsibilities

  • Evaluate and manage appeals submitted by enrolled providers
  • Support compliance with regulatory standards through internal audits and resolution of policy-related issues
  • Prepare and distribute official correspondence detailing appeal outcomes
  • Offer guidance and peer assistance to team members managing difficult appeal scenarios
  • Act as a subject matter expert for intricate cases including those involving CA IPA or SIU
  • Ensure consistent performance meeting monthly benchmarks for attendance, output, and accuracy
  • Deliver training and continuous support to new team members to facilitate onboarding and operational integration

Responsibilities

  • Evaluate and manage appeals submitted by enrolled providers
  • Support compliance with regulatory standards through internal audits and resolution of policy-related issues
  • Prepare and distribute official correspondence detailing appeal outcomes
  • Offer guidance and peer assistance to team members managing difficult appeal scenarios
  • Act as a subject matter expert for intricate cases including those involving CA IPA or SIU
  • Ensure consistent performance meeting monthly benchmarks for attendance, output, and accuracy
  • Deliver training and continuous support to new team members to facilitate onboarding and operational integration

Other

  • Expected weekly working hours: 40
  • Employment type: Full time
  • Application deadline: 01/30/2026
  • Candidates with arrest or conviction records will be evaluated in compliance with applicable federal, state, and local laws
Required Skills
Customer serviceDocumentationAttention to detail
About company
CVS Health / Oak Street Health
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. Millions of times a day, we’re helping people on their path to better health— from advising patients on their prescriptions to helping them manage their chronic and specialty conditions.
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Job Details
Category other
Posted 5 months ago