Exness is hiring a Community Manager to foster superior customer engagement and drive website traffic and revenue through strategic social media marketing. This role is based in our Limassol, Cyprus office.

What You'll Do

Moderate user-generated content and ensure compliance with guidelines.
Engage with the community to foster a positive culture.
Manage interactions on forums, review sites, and social media.
Track and respond to brand mentions and customer sentiment.
Collaborate with Marketing, PR, and Sales for consistent messaging.
Use tools to analyze engagement, support efficiency, and customer feedback.
Create actionable reports for stakeholders.
Share insights with Development and Sales for product improvement.
Build strong relationships with customers, industry professionals, and journalists.
Host events, webinars, and community-driven campaigns.
Benchmark competitors to identify opportunities.
Liaise with Development and Sales on new features and updates.
Prepare crisis protocols and manage escalations.
Mentor junior team members and conduct training sessions.

What We're Looking For

Bachelor’s degree in marketing, communication, or related field.
Proven experience in a Customer Support Executive role, with strong familiarity with handling customer interactions and day-to-day support operations.
Strong familiarity with Salesforce and Jira.
Strong familiarity with the business applications of social media platforms (Instagram, Facebook, Twitter, TikTok, Telegram, YouTube, LinkedIn).
Native English and excellent verbal, written, presentation and communication skills.
Attention to detail and copywriting skills (English).
Positive attitude and customer-oriented with good multitasking and organizational ability.

Technical Stack

Salesforce
Jira

Team & Environment

Collaborate with Marketing, PR, and Sales teams.

Benefits & Compensation

Competitive salary and annual performance bonus
Full relocation support for you and your family — flights, housing, visas, and legal assistance included
Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance
Unlimited learning opportunities: external courses, English lessons, career and leadership development
Education allowance covering school and kindergarten fees
21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
“Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites
Employee share scheme
Branded MINI Cooper Countryman company car and private parking (CY office only)
Free in-house sports clubs, Sanctum Club gym access, and jet skis (CY office only)
Access to a Corporate doctor (CY office only)
Exclusive discount program with cafes, gyms, and local services (CY office only)
Expat tax perks: up to 50% income tax exemption (CY office only)
Support with the naturalisation process for relocated employees (CY office only)