As a Collections & Credit Analyst, you will play a key role in maintaining financial accuracy and customer relationships within a high-activity environment. Your primary responsibility will be addressing outstanding balances by engaging directly with customers and vendors through phone and email correspondence. You’ll ensure timely resolution of billing discrepancies while upholding a professional and service-focused approach.
Key Responsibilities
- Conduct daily outreach to customers and vendors to resolve delinquent accounts
- Document interactions and maintain accurate records of communication and payment arrangements
- Draft clear, professional emails and correspondence using proper business language
- Collaborate with internal teams to resolve billing issues efficiently
- Utilize Google Suite, Microsoft Excel, and Word to manage data, track performance, and generate reports
Qualifications
Applicants must have a high school diploma or equivalent and at least one to two years of experience in collections, accounts receivable, or revenue cycle management. Strong computer literacy is essential, particularly with cloud-based and desktop productivity tools.
- Proven ability to communicate clearly and effectively, both verbally and in writing
- High level of organization and time management
- Attention to detail and commitment to data accuracy
- Comfort handling confidential financial and personal information
- Customer service mindset with the ability to balance firmness and empathy
Work Environment
This is an onsite position operating Monday through Friday from 7 a.m. to 4 p.m. The workplace fosters a flexible, ambitious culture that values personable, proactive individuals who think ahead and adapt quickly. There are no remote work options available.
Compensation & Benefits
The pay range is $20 to $23 per hour, based on experience. The company is partially employee-owned, offering equity participation and profit-sharing opportunities. Benefits include medical, dental, vision, prescription coverage, employer-paid life insurance, 401K, fitness reimbursement, paid holidays, paid vacation (starting at one week in the first year, increasing thereafter), and paid sick time.
This company is an Equal Opportunity Employer and welcomes applicants, including Protected Veterans and individuals with disabilities.
