Evernorth Health Services, a division of The Cigna Group, is hiring a COBRA Trainer & Quality Assurance Coordinator. Bring your passion for learning, quality, and service excellence to a role where your expertise directly strengthens how people experience their benefits. You'll play a key role in developing confident COBRA Specialists, strengthening operational accuracy, and ensuring clients and participants receive consistent, high-quality support in a fast-moving, purpose-driven environment.
What You'll Do
- Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation.
- Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement.
- Translate regulatory and procedural updates into clear documentation and targeted training sessions.
- Maintain and enhance the COBRA procedure platform to ensure accuracy and usability.
- Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions.
- Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals.
- Support special projects and, as needed, manage a limited block of COBRA accounts.
- Contribute reliably to daily workflow with professionalism and accountability.
What We're Looking For
- Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations.
- Strong knowledge of COBRA regulations and working familiarity with HIPAA requirements.
- Ability to train, coach, and communicate complex information clearly.
- High attention to detail with strong auditing and analytical skills.
- Proficiency with Windows-based systems and Microsoft Word and Excel.
- High school diploma or GED required.
Nice to Have
- Experience in training, quality assurance, or mentoring roles.
- COBRA certification or willingness to complete certification within the first six months.
- Experience in a regulated, service-focused environment.
- Associate or bachelor’s degree in a related field.
Technical Stack
- Windows-based systems
- Microsoft Word
- Microsoft Excel
Team & Environment
You will collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader.
Benefits & Compensation
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Annual bonus plan eligibility
- Compensation: $20 - $30 USD / hourly
Work Mode
This is a remote position.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
