Arrow Electronics, Inc. is hiring a Cloud Technical Support Engineer II to ensure CloudHealth customers are unblocked in their ability to consume data. You will solve complex FinOps data issues for this industry-leading cloud cost management SaaS solution, enabling customers to understand data flow and optimize platform features.
What You'll Do
- Triage, troubleshoot, escalate, and resolve customer support tickets.
- Ensure timeliness and quality of resolution and positive customer satisfaction.
- Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
- Contribute knowledge base articles.
- Rotate into weekend coverage according to schedule.
- Support timely communication and resolution of platform issues (incident management).
- Stay current on all CloudHealth features, industry trends and relevant technology.
- Develop product domain expertise to serve as a trusted technical advisor to customers.
What We're Looking For
- Bachelor of Science, Computer Science preferred, or equivalent certification.
- 6+ years of providing technical support for enterprise customers.
- Demonstrated problem-solving and critical thinking ability.
- Strong written and oral communication and interpersonal skills.
- Ability to explain complex solutions.
- Excellent organizational and time management skills with the ability to work remotely.
Nice to Have
- Previous experience supporting SaaS applications.
- FinOps reporting and analytics.
- Public cloud infrastructure and components (Amazon Web Services (AWS), Google Compute, Microsoft Azure).
- Agile Methodologies – Scrum, Kanban.
- Experience working with global team projects and operations.
Technical Stack
- Amazon Web Services (AWS)
- Google Compute
- Microsoft Azure
Work Mode
This position is open to remote candidates in Bangalore, India, and operates within a global team context.
