Twilio is seeking a Cloud Software Engineer to join the Edge Services team. This team is responsible for ingesting all Web Console and API traffic for Twilio. As part of the Edge Platform organization, you will provide critical building blocks for all Twilio customers and engineers, focusing on high-availability and low-latency to support over billions of inbound requests every day.
What You'll Do
- Design, implement, and maintain scalable, high-availability cloud infrastructure for Twilio’s microservices.
- Operate and maintain highly available services handling billions of weekly requests.
- Manage Infrastructure as Code (IaC) using tools like Terraform, ensuring operational best practices.
- Build and optimize CI/CD pipelines to support continuous integration and deployment.
- Monitor, troubleshoot, and ensure uptime of services through on-call rotations and incident response.
- Collaborate with cross-functional teams in agile ceremonies to drive technical excellence.
- Continuously improve cloud-based services, focusing on reliability, performance, and scalability.
- Research and improve the design and implementation of Twilio’s API infrastructure regularly.
What We're Looking For
- 2+ years of experience in cloud or DevOps engineering.
- Proficiency in one or more programming languages, preferably Python or Java.
- Experience in architecting AWS cloud-based solutions, leveraging AWS services such as CloudFront, Lambda, S3, etc.
- Experience in any infrastructure as code using tools like Terraform.
- Familiarity with building and managing CI/CD pipelines (e.g., Buildkite), optimizing deployments, and maintaining high reliability through SLOs.
- Exposure to SLO tracking tools such as Datadog, and log management solutions like AWS CloudWatch, Athena, Grafana.
- Previous exposure to service-oriented architectures, microservices, or REST APIs is highly preferred.
- Hands-on experience with making changes in production systems for cloud-native database solutions and data pipelines.
- Ability to collaborate effectively within an agile, fast-paced team, understanding the full software development lifecycle.
- Strong decision-making skills, balancing between the pros and cons of various cloud technologies, with a focus on making practical, scalable choices.
Nice to Have
- Experience in Security such as WAF management, threat assessment.
- Experience building self service platform tools to improve developer experience and improve launch speed for internal teams.
- Proficient in Terraform.
Technical Stack
- AWS, CloudFront, Lambda, S3
- Terraform
- Python, Java
- Buildkite
- Datadog, AWS CloudWatch, Athena, Grafana
Team & Environment
This role is part of the Edge Services team within the Edge Platform organization.
Benefits & Compensation
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Work Mode
This is a remote position based in Ireland. Twilio is a remote-first company with a strong culture of connection and global inclusion. We value diverse experiences and empower employees to build positive change in their communities.
Twilio is proud to be an equal opportunity employer.
