Tyler Technologies is hiring a Cloud Site Reliability Engineer to join our team. In this role, you will be responsible for implementing observability, participating in on-call rotations, conducting root cause analysis, and ensuring our architecture supports SLA commitments for our AWS EKS-based systems.
What You'll Do
- Implement observability tooling to monitor AWS EKS-based systems focusing on performance, reliability, and scalability.
- Participate in on-call rotations, providing critical support as needed. Ensure timely response to incidents and support requests, collaborating effectively on solutions.
- Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers.
- Lead and participate in incident retrospectives to enhance future response efforts.
- Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale.
- Apply software engineering best practices to comprehensively address and resolve problems.
- Collaborate with product support teams to improve reliability, drive efficiency, and enhance customer experience through self-service tools and automation.
What We're Looking For
- 2-3+ years of a successful cloud operations, software engineering, or technical operations career within reputable technology firms, particularly with large-scale cloud applications.
- Experience building observability platforms and using monitoring tools, such as Datadog.
- Experience driving incident response best practices and using incident management tools, such as PagerDuty and JSM Ops.
- Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.
- Experience with infrastructure as code technologies, such as Terraform.
- Experience with languages like Python, JavaScript, or Go.
- Familiarity with DevOps and CI/CD methodologies.
- Bachelor’s degree in Computer Science or related field.
Technical Stack
- AWS EKS
- Datadog
- PagerDuty
- JSM Ops
- Terraform
- Python
- JavaScript
- Go
Benefits & Compensation
- Annual salary range: $93,547 - $152,629
Work Mode
This is an on-site position located in Yarmouth, Maine, United States.
Tyler Technologies is an equal opportunity employer.
