Vynca is looking for a Clinical Case Manager to serve as a client's primary point of contact, coordinating care across providers to ensure alignment on client needs. In this role, you will manage client cases, coordinate health care benefits, provide education, and facilitate timely, cost-effective access to care.

What You'll Do

Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services.
Oversee the development of client care plans and goal settings.
Offer services where the member resides, seeks care, or finds most accessible, including office-based, telehealth, or field-based.
Connect clients to other needed social services and supports.
Advocate on behalf of the client with health care professionals.
Utilize evidence-based practices like Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
Conduct outreach and engagement activities to facilitate linkage to the ECM program and log activity in the CRM system.
Evaluate client progress and update SMART goals.
Provide mental health promotion.
Arrange transportation (e.g., ACCESS).
Complete all documentation, including outcome measures within established timeframes.
Maintain up-to-date patient health records in the EMR system and other business systems.
Complete monthly reporting to ensure program compliance.
Attend training as assigned.

What We're Looking For

Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with possibility of evenings and weekends.
Active, unrestricted LCSW, LMFT, or LPCC license in California.
1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
Working knowledge of government and community resources related to social determinants of health.
Excellent oral and written communication skills.
Positive interpersonal skills.
General computer skills and working knowledge of Google Workspace, MS Office, and the internet.
Must reside in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington.

Nice to Have

Bilingual (English/Spanish).

Technical Stack

Google Workspace
MS Office
Client Relationship Management (CRM) system
Electronic Medical Record (EMR) system

Team & Environment

You will work under the direction of the ECM Director, ECM Clinical Manager, and/or ECM Program Manager.

Work Mode

This is a remote position open to candidates residing in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington.

At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.