ISTA Personnel Solutions South Africa is hiring a Client Therapy Coordinator to facilitate a smooth, personalized experience by thoughtfully matching clients with therapists. This remote role requires working U.S. Eastern Standard Time hours.
What You'll Do
- Engage with clients and therapists via phone and email to support therapist-client pairing.
- Understand client needs and preferences to make appropriate therapist matches.
- Update and maintain accurate records in scheduling and tracking systems.
- Provide responsive, empathetic customer service to clients and therapists.
- Communicate effectively with U.S.-based supervisors and remote team members.
What We're Looking For
- Excellent verbal communication and telephone etiquette.
- Strong organisational and multitasking abilities.
- High level of tech-savviness; comfortable working with multiple digital tools.
- Ability to work independently and take initiative in solving problems.
- A fixed fibre internet line with a minimum speed of 25 Mbps (upload & download) supporting a wired Ethernet connection.
- A reliable power backup solution to manage load shedding and power outages.
Nice to Have
- Previous experience in healthcare or homecare administration / support.
Team & Environment
You will communicate with U.S.-based supervisors and remote team members.
Work Mode
This is a fully remote position. Candidates must be available to work U.S. Eastern Standard Time hours.
