CVS Health, passionate about transforming health care and caring for people where, when, and how they choose, is looking for a Client Support Representative I. This role addresses the day-to-day needs of clients and participants, resolving client-initiated plan participant issues. You'll act as a liaison between clients and participants, managing complaints and ensuring timely resolution.
What You'll Do
- Manage complaints, suggestions, and comments in queue.
- Receive and respond to client issues via email, fax, cases, and telephone in a timely manner.
- Perform timely follow-up on requests to ensure resolution.
- Ensure complete tracking of client contact in database to build contact history, identify trends, and facilitate relationship building.
- Provide plan benefit override support at client request.
- Provide feedback to Customer Care management on servicing incidents and developing service trends.
- Partner with the Account Management team to ensure maximum client satisfaction and issue trending.
What We're Looking For
- 1+ years of Customer Service Experience.
- 1+ years of Call Center Experience.
- 1+ years of Health Care Industry Experience.
- Verifiable High School diploma or GED.
Nice to Have
- Experience with PeopleSafe, RXClaim, SalesForce, Moxie, and Microsoft Office programs of Excel, PowerPoint, Word, and Outlook.
- Experience with plan designs and Client programs.
- Experience building partnerships and navigating through complex organizational structure/hierarchy.
- Completion of a higher level of education including an associate's/bachelor’s degree and/or specialized training certification(s).
Technical Stack
- PeopleSafe
- RXClaim
- SalesForce
- Moxie
- Microsoft Office (Excel, PowerPoint, Word, Outlook)
Team & Environment
The Client Support Team is an extension of the Account Management Team.
Benefits & Compensation
- Hourly Compensation: $17.00 - $28.46 per hour.
- Affordable medical plan options.
- 401(k) plan with matching company contributions.
- Employee stock purchase plan.
- No-cost wellness screenings, tobacco cessation, and weight management programs.
- No-cost confidential counseling and financial coaching.
- Paid time off, flexible work schedules, family leave, dependent care resources.
- Colleague assistance programs, tuition assistance, retiree medical access.
Work Mode
This role operates in a local-country work mode.
CVS Health is committed to fostering a workplace where every colleague feels valued and that they belong. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
