At Employment Hero, we’re a mission-driven company that puts our people and clients first. We are looking for a Client Support Associate to join our collaborative, driven, and supportive team. You will focus on delivering the highest level of customer service while continuously striving for self-improvement.

What You'll Do

Provide timely, accurate, and professional support to clients via email and video calls.
Troubleshoot and resolve client inquiries related to our HR and payroll products.
Offer support and guidance on navigating the Employment Hero platform.
Provide assistance with payroll-related queries, including calculations, tax deductions, and compliance issues, in alignment with Canadian payroll regulations.
Work closely with our Implementation, Client Success, Risk and Compliance, Benefits, Finance, and Operations teams.
Maintain detailed and accurate records of client interactions and resolutions.
Act as a liaison between clients and internal teams, collecting feedback on system improvements.
Contribute to the development and enhancement of internal processes, guides, and manuals.
Assist existing clients with KYC/KYB when creating new accounts.
Generate and present monthly reports on implementation progress, client feedback, and potential risks.
Occasionally provide accurate and timely translations of written communications.

What We're Looking For

Knowledge of Canadian payroll.
1+ years of client support or client management experience.
Exceptional organizational skills to juggle multiple tickets simultaneously.
Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance.
Excellent interpersonal and communication skills to build trust with clients and internal teams.
A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience.
Tech-savvy with the ability to learn new platforms and software rapidly.
Experience working in a startup or fast-paced environment.

Benefits & Compensation

You will work remotely, with the flexibility to own your time and impact.
You will access cutting-edge tools to amplify your work, knowledge, and outputs.
You’ll surround yourself with ambitious, outcome-driven colleagues.
You’ll own ESOP (employee share options).
You’ll also have access to a wide range of benefits, including a generous parental leave policy, subsidized egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.