K1x is hiring a Client Support specialist to be the first point of contact for customer inquiries. You'll deliver responsive, high-quality support through messaging, ticketing, and AI-powered self-service, playing a critical role in optimizing automation to improve client self-service.

What You'll Do

Provide fast, professional, and empathetic customer support through messaging and ticketing channels.
Manage multiple client conversations simultaneously, ensuring timely responses and effective issue resolution.
Document and escalate complex cases to Product, Engineering, or Client Success teams when necessary.
Partner with the Client Success team to deliver seamless client experiences across support and account management.
Leverage AI tools to enhance client interactions and improve ticket resolution efficiency.
Analyze client inquiries to identify insights and recommend opportunities to optimize AI-powered chatbots, self-help resources, and automated workflows.
Expand and refine the knowledge base to address recurring questions and emerging product issues.
Monitor support trends and client feedback to proactively identify areas for improvement.
Collaborate with Product and Engineering teams to surface recurring issues and advocate for product enhancements.
Contribute to internal documentation and training materials to strengthen support processes.

What We're Looking For

5-7 years of experience in client support or technical customer service, ideally in a B2B SaaS environment.
Experience managing messaging-based customer interactions and handling multiple conversations at once.
Familiarity with Zendesk, HubSpot, or other service hub platforms.
Strong problem-solving skills and a curiosity-driven mindset.
Ability to communicate with mid-market and enterprise clients in a professional, brand-aligned manner.
Comfort working in a fast-paced, evolving environment with a willingness to adapt and optimize.